Monday, September 15, 2014

Four Tips For Avoiding Fist Fights at 35,000 Feet

At least three planes have been forced to land in recent weeks because passengers have gotten into fights over a question of cosmic importance: is it acceptable to lean back a plane seat? One might question the rationality of forcing a plane to land because you feel so passionately about this issue; luckily, like all problems stemming from human irrationality, this can be cured with statistics. (That’s a joke. Calm down.)

To this end, I designed a survey to study people’s views on leaning seats back. Huge thanks to the people who shared it on Facebook and Twitter -- Maria Mateen, Danielle Rossoni, Sarah Weston, David Ryan, Nat Roth, and Scott McWilliams, among others, as well as all their friends who then reposted it -- this would never have worked without you. (I should probably have mentioned this earlier, but it’s really tremendously helpful and gratifying when people repost content -- thanks if you have.) We collected 216 full survey responses, and from analysis of those responses I drew four lessons which will hopefully keep you flying the friendlier skies.

Lesson 1: Know what is socially acceptable. Here are five things you might do in economy class on a plane ranked in descending order of how okay they are.

“Agreed” or “Strongly Agreed” that this is acceptable
“Disagreed” or “Strongly Disagreed” that this is acceptable
Leaning your seat back


Saying no if the person in front of you asks if they can lean their seat back
Asking the person in front of you not to lean their seat back
If you ask if you can lean the seat back, and the person says no, doing it anyway
Purchasing a device, like a Knee Defender, to prevent the person in front of you from leaning back

People are clearly decided on three of the actions: it’s okay to lean your seat back, but it’s very not okay to ignore the person’s request that you don’t, and it’s even less okay to purchase a Knee Defender. People are split, however, on whether it’s okay to say no yourself -- whether by asking the person unsolicited, or even by saying “no” if they ask your permission.
Confession: I ran this survey expecting to find that tall people were less okay with leaning seats back. This is because my boyfriend and my dad, two mild and lovely people who are 6’ 0” and 6’ 3” respectively, rarely express annoyance at anything -- the exception being people who lean their seats back. If even these gentle giants get irritated, I reasoned, surely we have to fear the less even-tempered ones.

But! In my data, there is no statistically significant correlation between height and how acceptable a person thinks it is to lean a seat back, or with any of the other acceptability questions, regardless of whether I control for other factors [1]. The males in my life have misled me, but statistics has opened my eyes. The moral, I guess, is to not become emotionally close to anyone because that will bias you as a statistician. You will be pleased to know that, in my quest for statistical purity, I have now severed all ties with my boyfriend and father [2].

Granted, it’s not a huge sample. But an effect that doesn’t emerge in a sample of 200 people is maybe not an effect you want to risk getting in a fist fight over. (The 95% confidence interval for my height coefficient is [-0.045, -0.046], which means that my model estimates that adding a foot to someone’s height moves them at most halfway from “Agree” to “Strongly Agree”. That’s just not a very big effect.) Which brings me to

Lesson 2: Do not make assumptions based on the person behind you.

It wasn’t just height that didn’t predict how someone would feel about leaning seats back: it was also their gender, age, American citizenship, whether they enjoyed flying, how comfortable they found airline seats, how often they flew economy, and how often they flew first or business. So, my children, do not judge the person behind you by such superficial features. Instead, take the time to stare deeply into their soul, or else retweet this survey so we can get enough data to stereotype in a statistically significant way.

On the one hand, it’s kind of cool that we can identify something that people feel passionately and unpredictably about. On the other hand, not being able to predict things sucks. But there is a bright side from the prediction standpoint.

Lesson 3: It’s often safe to make assumptions based on the situation.

I asked people whether various situational nuances increased or decreased the acceptability of leaning one’s seat back. Here are the nuances; green denotes the fraction of people saying it made it more acceptable to lean your seat back, and red, less acceptable.
So, while you shouldn’t make assumptions based on the person, you can sometimes make assumptions based on the situation. Translation: anyone who keeps you from leaning your seat back on a redeye is by social consensus a horrible person and deserves to be pelted with pretzels.

Here, again, the characteristics of the person fail to predict their views. For example, tall people respond no differently to the questions about being tall, and women respond no differently to the question about children.

The thing is, you could follow the first three rules and still get punched, because

Lesson 4: Some people are just weird.

Sorry, I really appreciate everyone filling out this survey and I don’t mean to hate. But there are certain answer combinations that don’t really make sense to me. For example, if I say that it’s acceptable to buy a Knee Defender, I should also think it’s acceptable to ask someone not to lean their seat back, or to say no if they ask if they can; both are way less provocative. And yet there are people who say it’s okay to buy the Knee Defender but not to just talk to the person; to these people I would recommend a less passive-aggressive form of conflict resolution. I’m also confused by the people who say it’s okay to lean your seat back but also say it’s acceptable to use a Knee Defender -- these things cannot occur simultaneously, guys. Also, watch out for the people who think it’s okay both to use the Knee Defender and to ignore the person who asks them not to lean back -- these people are the Nietzsches of economy class, and will rely on brute force both to get into your lap and keep you out of theirs.

All of these groups were quite small, but the lesson is: there are outliers in every sample, and one of them might be sitting right behind you. Also, if people do weird things when sitting comfortably at their computers, they probably do even weirder things when they’ve been squeezed into a tiny coffin for four hours breathing deoxygenated and virus-laden air. God, I hate flying.

Two important caveats here. First, this is a weird sample -- my Facebook friends, and the friends of my Facebook friends -- which does not represent the whole population. One obvious difference is that 84% of the respondents were between 18 and 25. So if there is, for example, a crotchety old person demographic or an angry baby demographic, they will not be captured here. (There is also, incidentally, a suspiciously small number of men in the survey reporting that they are 5’ 11” -- probably they’re rounding up to 6 feet.) Second, asking people what they find “acceptable” leaves room for a lot of interpretation -- does that mean acceptable for me to do, or acceptable in general? If I say something is unacceptable, does that mean I’ll disembowel you if you do it, or just that I find it slightly rude? Etc. Please bear these caveats in mind, be civil, treat this as a fun experiment as opposed to a scientifically rigorous paper, and don’t write me angry emails if you get assaulted with a tray table. But on the other hand, if the person behind you insists on buying a Knee Defender, feel free to cite this survey as evidence that society condemns them to hell.


[1] All factors examined: your gender, your age, whether you enjoy flying, how comfortable you find airline seats, whether you’re an American citizen, how often you fly economy, and how often you fly first or business.

[2] This is, obviously, a joke, but there is a serious lesson here -- we learn about how people work from a very small and biased sample, and while personal experience is evocative and compelling, it’s an unreliable way to draw general conclusions.

Monday, September 8, 2014

Death Threats and Cramped Planes

This week I was watching The Dark Knight and I came to that wonderful scene where the Joker describes his life philosophy: “Do I really look like a guy with a plan? You know what I am? I’m a dog chasing cars. I wouldn’t know what to do with one if I caught it. I just do things.” Which often describes my approach to scientific research. Some random investigation seems interesting, so I try it [1].

So here are three experiments in ascending order of seriousness. If enough people participate and we get interesting results, I’ll describe them in a future post.  

1. Recently the New York Times has written at least 3 stories about leaning your seat back on a plane, which I’m pretty sure is more than it’s written in the same time period about, say, global warming. I would love to get your opinions on the acceptability of leaning your seat back -- please fill out this short survey! (And don’t go and read all the articles prior to filling it out, please.)

2. I went into an Apple store to purchase a new laptop and got a recommendation from an employee. I would love it if, the next time you are near an Apple store, you could drop in and take careful note of your experiences so we see if we get the same recommendation. (I promise there is a motivation for this, but I have to tell you what it is later to avoid biasing you. Because clearly this is a very rigorous experiment.) Here are your marching orders:

a) Go into the store, tell the employee you want to buy a new laptop and that your main requirement is that it have 16 gigabytes of RAM (say it like the sheep).
b) After that, be pretty vague and suggestible. For example, if they ask you what you use the computer for, try not to say things like “I am a professional data scientist” or “Mainly for watching porn” which will probably bias the employee in one direction or another; instead say something like “Work, email and watching movies.” Do try to ask the employee for details like “So do I want the fastest chip?” or “Do I want a ton of hard disk space?” or “Do I want the 15-inch or the 13-inch?” If they try to talk you out of the 16 gigabytes of RAM thing, don’t be too pushy, and let yourself be persuaded.
c) Take careful note of what computer they recommend you buy -- remember as many details as possible, particularly its price. Record your experiences here.

3. Death threats on Twitter -- they’re a thing. I’m wondering if it’s worth monitoring them so we can attempt to determine something about the people who send death threats and when they come in. Probably this is a lost cause, but if you have received threats of violence via Twitter or other means, please shoot me an email.

Because one should never take data without giving some in return, here’s a link to all the datasets I have collected that I would be happy to share. You are welcome to use them -- all I ask is that you a) shoot me an email describing what you find and b) provide a citation or link to this blog!


[1] To keep from being kicked out of grad school, I’ll point out that I’m separated from the Joker by a conscience and lack of psychopathy. Also, I have a tendency to see connections to research in every movie I watch. Recently I saw Iron Man, and when he puts on his suit I thought yeah! That’s how I feel when I open my laptop -- and after that I watched Sex Tape, and when they say, “Nobody understands the cloud!” I thought true that. These experiences indicate either that I need to think less about research or watch less TV.

Saturday, September 6, 2014

Outnumbered but Well-Spoken

The Atlantic’s Quartz just published my analysis of how women often stay silent, and why it’s important that they speak up. The analysis uses data from the New York Times, which you can download here; you can also read the academic paper, which will be presented at CSCW 2015. Huge thanks to Suzanna Fritzberg, J. Nathan Matias, Nat Roth, Jacob Steinhardt, and Seth Stephens-Davidowitz for their help on this.